Clipeum IT Terms of Service: UK IT Support, Cybersecurity & Automation
These terms govern your use of Clipeum IT’s services and website. Please read them carefully as they contain important information about your rights and obligations.
- Last updated: January 2025
- UK Law Applies
Terms Summary
Our Services
Professional IT support, cybersecurity, and business automation services for UK businesses.
Your Responsibilities
Provide accurate information, follow security guidelines, and pay fees on time.
Our Commitment
Deliver professional services with care, maintain confidentiality, and support your business goals.
1. Agreement to Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Terms Summary
These terms constitute a legally binding agreement. Please read them carefully and contact us if you have any questions before using our services.
2. Our Services
IT Support Services
- Managed IT support and maintenance
- Network monitoring and management
- Help desk and technical support
- System administration and updates
- Backup and disaster recovery
Cybersecurity Services
- Security assessments and audits
- Threat monitoring and response
- Security awareness training
- Compliance support (Cyber Essentials, ISO 27001)
- Incident response and forensics
Business Automation
- Process automation and workflow design
- Microsoft Power Platform implementation
- Document management systems
- AI tools integration
- Custom software solutions
3. Your Responsibilities
Information Accuracy
Provide accurate, complete, and up-to-date information about your systems, requirements, and business needs.
Security Compliance
Follow our security recommendations and maintain good cybersecurity practices as advised by our team.
Timely Payment
Pay all fees and charges according to the agreed payment terms and schedule.
Reasonable Access
Provide reasonable access to your systems and premises as required for service delivery.
Prohibited Activities
Do not use our services for illegal activities, to harm others, or to violate any applicable laws or regulations.
4. Payment Terms
Fees and Billing
- Monthly service fees are billed in advance
- Project work is billed according to agreed milestones
- Additional services may incur extra charges
- All prices are exclusive of VAT unless stated otherwise
Payment Schedule
Standard Terms
- Payment due within 30 days of invoice
- Direct debit preferred for monthly services
- Late payment charges may apply
Overdue Accounts
- Services may be suspended for non-payment
- Recovery costs may be charged
- Interest charged at 8% above Bank of England base rate
5. Service Levels
Standard Terms
Critical: 15 minutes
High: 2 hours
Medium: 4 hours
Low: Next business day
Availability
Network uptime: 99.9%
Support hours: 8am-6pm
Emergency: 24/7
Planned maintenance: Notified
Quality Standards
ISO 27001 compliant
Cyber Essentials certified
Regular service reviews
Continuous improvement
6. Limitation of Liability
Important Legal Notice
Please read this section carefully as it limits our liability in certain circumstances.
We Do Not Exclude Liability For:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be illegal to exclude liability
Our Total Liability is Limited To:
- The total fees paid by you in the 12 months preceding the claim
- We are not liable for indirect, consequential, or special damages
- We are not liable for loss of profits, data, or business opportunities
7. Termination
By You
- 30 days written notice for ongoing services
- Immediate termination for cause
- Outstanding fees remain payable
- Data return within 30 days
By Us
- 30 days notice for convenience
- Immediate termination for breach
- Non-payment after 30 days
- Refund of prepaid unused services
8. Confidentiality
Your Information is Safe
We understand that we may have access to sensitive business information. We are committed to maintaining strict confidentiality.
We Will:
- Keep all client information confidential
- Use information only for service delivery
- Implement appropriate security measures
- Train staff on confidentiality requirements
Exceptions:
- Information already in public domain
- Required by law or court order
- With your written consent
- To protect our legitimate interests
9. Governing Law
Your Information is Safe
We understand that we may have access to sensitive business information. We are committed to maintaining strict confidentiality.
Dispute Resolution
We understand that we may have access to sensitive business information. We are committed to maintaining strict confidentiality.
10. Questions About These Terms?
Get in Touch
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